Terms of Service

NiftyRx is a software platform. Each store on niftyrx.store is run by an independent licensed pharmacy, which is the seller and is responsible for the medicines it supplies. Pharmacies use NiftyRx under a separate subscription agreement.

Placing an order is an offer to buy. the pharmacy may decline or cancel an order if an item is unavailable, a prescription is missing, invalid or unsafe, or a pharmacist judges dispensing inappropriate. Prescription-only medicines are dispensed only after a licensed pharmacist approves a valid prescription. Uploading a false or altered prescription is an offence and will be reported.

Prices are in Kenya shillings and include VAT where it applies. Discount codes apply to goods only, not delivery, and may be withdrawn. Payment is by M-Pesa to the pharmacy's own Till or Paybill; your order is processed only once payment is confirmed.

Delivery times are estimates. Someone aged 18 or over should receive prescription medicines. If no one is available, the rider may return the order to the pharmacy. Pickup orders are held at the counter.

For safety, medicines cannot be returned once they leave the pharmacy unless they are wrong, damaged or expired. Report such problems within 48 hours. Approved refunds go back to the paying M-Pesa number. Cancelled orders that were already paid are refunded in full.

Information on this site is not a substitute for advice from a doctor or pharmacist. In an emergency call 999 or 112, or go to the nearest hospital.

Nothing here limits rights you have under the Consumer Protection Act, 2012. These terms are governed by the laws of Kenya. Questions: niftycafe254@gmail.com.